Return & Refund Policy

At The Shield TPA, we are committed to your satisfaction. If you are dissatisfied with your purchase, you may return the item(s) by the policy outlined below.

Eligibility for Returns

  • Returns must be initiated within 30 days of receiving the item.
  • Items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required for all returns.
  • Customized, personalized, or special edition products are non-returnable, except in cases of defect or damage.

Return Process

  1. Initiate a Return
  2. Prepare the Item for Return
    • Pack the item securely in its original packaging.
    • Include a copy of your receipt or order confirmation.
  3. Shipping Your Return
    • We use UPS for all return shipments to ensure reliable and trackable delivery.
    • Upon approval of your return request, a prepaid UPS return label will be provided. Attach the label to your package and drop it off at any UPS location.

Refunds and Exchanges

  • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
  • We will ship the replacement if you prefer an exchange after receiving and inspecting the returned item.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products.
  • Items marked as final sale or non-returnable.

Damaged or Defective Items

If your item arrives damaged or defective, please get in touch with us within five days of receipt. We will arrange a replacement or refund at no additional cost.

Shipping Costs

  • The Shield TPA covers return shipping costs for defective, damaged, or incorrect items.
  • For all other returns, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to us:

Thank you for choosing The Shield TPA. We appreciate your business and are here to ensure your satisfaction!